If your package arrives damaged, follow these steps:Reporting a Faulty/Damaged Item:
- Take a Photo: As soon as you notice that the item is faulty or damaged, please take clear photos of the product showing the damage or fault. These photos are essential for us to understand the issue and take appropriate action.
- Contact Our Support Team: Send an email to our support team at [provide support email address]. Attach the photos of the damaged item and include your order number, the name of the affected product, and a brief description of the fault.
- Await Our Response: Once we receive your email, our team will review the information and get back to you promptly. We will provide you with the next steps, which may include a return, refund, or replacement.
What Happens Next:
- Return Process: If a return is needed, we will guide you through the process. Please refer to our ‘Return Policy’ for detailed information on how to return an item.
- Refund or Replacement: Depending on the situation and your preference, we will either issue a refund to your original payment method or send a replacement product.
- Continuous Improvement: Feedback on faulty or damaged items helps us improve. We work closely with our suppliers and shipping partners to prevent such issues.
Your Satisfaction Matters: At Pandahaul, we prioritize your satisfaction and strive to resolve any issues with faulty or damaged items quickly and efficiently. We appreciate your cooperation in providing the necessary information to assist in this process.
Need Help?: If you have any questions or need further assistance, our customer support team is ready to assist. You can contact us
