Frequently Asked Questions
FAQ
- Do you offer discounts or promotions?
Seasonal promotions and loyalty rewards are announced via email and on our homepage.
- What payment methods do you accept?
We accept major credit cards, PayPal, and other region-specific payment gateways.
- How is my personal data protected?
We comply with data privacy laws (e.g., GDPR) and encrypt sensitive information. For details, review our Terms & Conditions.
- Are your products compliant with regulations?
Yes, we adhere to international standards for safety, labeling, and materials. Regular audits ensure compliance.
- How do you ensure product quality?
All products undergo a 4-step verification process: Supplier Qualification, Pre-Shipment Inspection, Photo Documentation, and Warehouse Quality Control.
- Who covers return shipping costs?
Customers are responsible for return shipping unless the item is defective or damaged during transit.
- What is your return policy?
Returns are accepted within 30 days of delivery for unused, undamaged items. Refunds are processed within 5-7 business days after inspection.
- Can I track my order?
Yes, tracking information is provided once your order leaves the warehouse. Updates are available via email or your account dashboard.
- What shipping methods do you use?
We partner with reliable logistics providers to ensure timely delivery. Delivery times vary by region but are optimized for efficiency. Additionally, we use AI technology to determine the optimal shipping speed, further enhancing delivery efficiency and accuracy.
- How long does order processing take?
Orders are usually processed and shipped within 1-2 business days after they are received. However, delays may occur during peak seasons or as a result of quality control procedures. Please be aware that the exact processing time may also vary depending on the seller and when the item arrives at our warehouse.