Ensuring a Smooth and Fair Return Process

At Pandahaul, we prioritize your satisfaction and aim to make your shopping experience as seamless as possible. Our refund and dispute policy is designed to be straightforward, fair, and transparent.

Refund Policy:

1. No-Questions-Asked Refund: If your item is still in Pandahaul’s warehouse, you can request a refund with no questions asked. This typically applies within three days of your purchase. Note that processing times in our warehouse can vary, but most items are dispatched within 24 to 48 hours of order placement.
2. 15-Day Return Window: Once the item has been received , you have 15 days to decide if you want to return it. If you choose to return it within this timeframe, you are eligible for a refund. Please consider that shipping times may vary depending on your location. Most customers receive their items within 3-7 business days.
3. Initiating a Return: To start your return process at Pandahaul, please visit our Returns Center on our website. Complete the online form, providing your order number and the reason for the return. You will then receive instructions on how to proceed with the return.
4. Responsibility for Return Shipping Costs: The cost of returning the item is the responsibility of the customer. We recommend using a tracked shipping service to ensure the safe return of your item.
5. Condition of Returned Items: Items should be returned in their original condition, with tags intact and in their original packaging. Items returned in a damaged or used condition may not be eligible for a full refund.
6. Processing Your Refund: Upon receiving and inspecting your returned item, Pandahaul will process your refund within 5-7 business days. Refunds will be issued to your original payment method or as store credit, as per your preference.

Dispute Resolution:

1. Contacting Pandahaul: If you encounter any issues with your order, we encourage you to contact us immediately. Our dedicated customer service team is committed to resolving any problems in a timely and satisfactory manner.
2. Case-by-Case Resolution: We will review each case individually and work with you to find the most suitable solution, which may include a replacement, a refund, or other compensation.
3. Valuing Your Feedback: At Pandahaul, we are always looking to improve our services. Your feedback is invaluable in helping us enhance our policies and customer experience.

Note: Pandahaul’s Refund and Dispute Policy is subject to change. We encourage customers to review it periodically for the most up-to-date information. #